These Terms of Service ("Terms") govern your use of the Happy Hounds website (www.happyhounds.co.nz) and all products and services offered by Happy Hounds ("we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website.

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1. General Conditions

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• Eligibility: You must be at least 18 years of age to make a purchase on our website.

• Accuracy of Information: We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

• Product Availability: All orders are subject to product availability. If an item you have ordered is not available, we will notify you and offer a refund or an alternative product.

• Changes to Service and Prices: We reserve the right to modify or discontinue the service (or any part or content thereof) without notice at any time. Prices for our products are subject to change without notice. We will not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.

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2. Online Store Terms

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• Product Descriptions: We make every effort to display the colours and details of our products as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the product's appearance.

• Natural Products: Our dog treats are natural and may have variations in size, shape, and colour. This is not a product fault.

• Consumer Guarantees Act 1993: As a consumer, you have rights under the Consumer Guarantees Act 1993. This means that our goods must be of acceptable quality, fit for their purpose, and match the description we provide. These Terms do not exclude or limit your rights under this Act.

• Fair Trading Act 1986: We comply with the Fair Trading Act 1986, which prohibits misleading or deceptive conduct in trade.

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3. Orders and Payments

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• Currency: All prices on our website are in New Zealand Dollars (NZD) and are inclusive of GST unless otherwise stated.

• Payment: We accept payment via major credit cards and other secure payment methods as listed on our website. All payment processing is handled by third-party payment gateways (e.g., Wix Payments). We do not store your full credit card details.

• Order Confirmation: After placing an order, you will receive an email confirmation with your order details. This email does not constitute acceptance of your order; it is a confirmation that we have received it. A contract for the sale of goods is formed only when we dispatch your order.

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4. Shipping and Delivery (within New Zealand only)

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• Shipping Costs: Shipping costs will be calculated and displayed at checkout.

• Delivery Times: We will use all reasonable endeavours to ensure orders are dispatched promptly. We will provide an estimated delivery timeframe, but this is not a guarantee. We are not liable for any loss or damage incurred by you due to a delay in delivery.

• Delivery Address: You are responsible for providing a correct and complete shipping address. We are not responsible for any items lost or delayed due to an incorrect address.

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5. Website Content and Intellectual Property

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All content on this website, including text, graphics, logos, images, and product packaging, is the property of Happy Hounds and is protected by New Zealand and international copyright laws.

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You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission from us.

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6. Third-Party Links

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Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any such content or services.

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7. Limitation of Liability

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To the maximum extent permitted by law, Happy Hounds, its directors, employees, and agents will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, our website or products.

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Our liability for any breach of these Terms or your rights under consumer law is limited to the value of the goods or services provided.

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8. Governing Law

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These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of New Zealand.

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9. Changes to the Terms of Service

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We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

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10. Contact Information

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If you have any questions about these Terms of Service, please contact us at: hello@happyhounds.co.nz.