Effective Date: August 5, 2025

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This Privacy Policy outlines how Happy Hounds ("we," "us," or "our") collects, uses, and protects the personal information of our customers and website visitors in accordance with the New Zealand Privacy Act 2020. By using our website and services, you agree to the collection and use of your information as described in this policy.

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1. What is Personal Information?

The New Zealand Privacy Act 2020 defines "personal information" as any information about an identifiable individual. This includes, but is not limited to, your name, contact details, and other information that can be used to identify you.

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2. Collection of Personal Information

We collect personal information that you voluntarily provide to us when you:

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• Make a purchase through our online store.

• Create an account on our website.

• Subscribe to our newsletter or other marketing communications.

• Contact us via email, phone, or through our website's contact forms.

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The types of personal information we may collect include:

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• Contact Information: Name, email address, shipping and billing address, phone number.

• Transaction Information: Details of the products you have purchased.

• Payment Information: We do not store your full payment card details. Payment information is securely processed by our third-party payment providers (e.g., Shopify Payments, PayPal), who are responsible for the security of your payment data.

• Communications: Records of correspondence when you contact us.

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3. Information Collected Automatically (Wix Platform)

Our website is built on the Wix platform, which automatically collects certain information about your device and Browse activity. This is essential for the website to function correctly and securely. This information may include:

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• IP Address: Your device's IP address.

• Browser and Device Information: The type of browser and operating system you are using.

• Website Usage Data: Pages you visited, time spent on pages, and your click-stream activity.

• Cookies: Wix uses cookies, which are small data files placed on your device, to enhance your user experience, remember your preferences, and perform analytics. You can manage your cookie preferences through your browser settings.

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We use this information to analyze website traffic, improve our services, and ensure the security of our website. This data is generally non-personally identifiable, but may be combined with other information to identify you.

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4. Purpose and Use of Personal Information

We collect and use your personal information for the following lawful purposes:

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• Order Fulfilment: To process and ship your orders for our natural dog treats.

• Customer Service: To communicate with you about your orders, inquiries, and to provide customer support.

• Marketing: To send you our newsletter, promotional offers, and updates about our new products, with your consent. You can unsubscribe from these communications at any time by following the instructions in the email.

• Website Improvement: To analyze how our website is used and to improve the user experience and functionality.

• Security: To protect against fraud and ensure the security of our website and services.

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5. Disclosure of Personal Information

We will not sell, rent, or lease your personal information to third parties. We may disclose your information to trusted third-party service providers who assist us in operating our business. These third parties are obligated to keep your information secure and confidential and are only permitted to use it for the purposes for which we disclose it to them. These may include:

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• Wix: As our website platform, Wix processes and stores personal information on our behalf.

• Payment Providers: To securely process your payments.

• Shipping and Courier Companies: To deliver your orders.

• Email Marketing Services: To send you our newsletter and marketing communications.

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We will also disclose your personal information if required by law or to protect our rights, property, or safety.

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6. Data Storage and Security

Your personal information is stored securely on the Wix platform. We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

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7. Your Rights

 

Under the New Zealand Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct any inaccurate personal information we hold about you.

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If you wish to exercise these rights, please contact us at hello@happyhounds.co.nz. We will respond to your request as soon as reasonably practicable and in accordance with the law.

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8. Privacy Breaches

In the event of a privacy breach that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the New Zealand Privacy Act 2020.

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9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on our website, and the changes will be effective immediately. We encourage you to review this page periodically.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

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Email: hello@happyhounds.co.nz
Phone: 027-250-2974